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Frequently Ask Questions (FAQ)
WHAT IS SPICEMUM ALL ABOUT?
SpiceMum is a mobile App that connects customers to sellers for convenient shopping from stores e.g., Supermarket Stores, Pharmacy Stores, Restaurants, etc.
WHERE DO I DOWNLOAD THE SPICEMUM MOBILE APP?
You can download the Spicemum App from playstore and Appstore.
HOW DO I USE THE SPICEMUM MOBILE APP?
You can use the Spicemum App as a vendor (store owner)or as a user (customer).
You will have to download the Spicemum App from either a playstore or AppStore.
As a vendor, fill the registration form and choose a category for your store, choose a shopper someone that will help you deliver your items to the users (customers), when you are done you will start receiving orders from customers after your store has been verified.
As a user, fill the registration form, enter your delivery location and request an order then call a shopper to request your items from a vendor’s store.
WHO IS A VENDOR?
A vendor is the store owner who sells the items to users (Customers).
WHO IS A USER?
A user is someone who request an order to buy from a vendor (store owner)
WHO IS A SHOPPER?
A shopper is someone that delivers items to users (customers), most shoppers work with registered vendors in their stores.
HOW DO I BECOME A VENDOR?
Download the Spicemum App from playstore or Appstore, then register a vendor account on the spicemum App, choose your store category e.g, Supermarket or Pharmacy etc then start receiving sales order through a phone call from users.
HOW DO I BECOME A USER?
Download the Spicemum App from playstore or Appstore
Fill the user registration form, set your delivery location and request your order from a vendor store within your neighborhood.
HOW DO I BECOME A SHOPPER?
You can become a shopper by working with a vendor (store) within a certain location.
HOW DO I / WE MAKE MONEY WITH THE SPICEMUM MOBILE APP?
Stores that serves as a vendor with a registered account with the spicemum app, will get a certain % percentage from the delivery fee of any item delivered!
Also as a shopper, the spicemum service will give you a certain % percentage for being a shopper with a vendor.
SpiceMum is a registered company, founded in Nigeria.
Here we collect the relevant data of a user for easy access to locate a vendor.
The term “us “or “we” refer to the owners of the spicemum App.
The following are the personal data we process from users,
Name, e-mail, phone number, payment information.
We collect and process personal data for the purpose of connecting users with vendors to help them identify stores within certain nearby location to be able to buy from stores and experience easy and convenient shopping.
We display the geolocation data and the phone number of the shopper to the users to enable efficient connection and access to call a shopper.
The data of the shopper is collected only when the spicemum App is activated via registration by the user.
We obtain payment details to process user’s payment on behalf of the vendors during a sales transaction.
We use your name, phone number, e-mail to communicate with your and vendors.
We seek for customer support data from time to time and stored for the purpose of resolving issues and service quality.
On legal grounds, personal data is processed in order to provide the service contracted with the vendors.
We collect and process the personal data submitted by the users in the course of installation and use of the spicemum App.
Your personal data may also be use legitimately, for example, in investigating and detecting fraudulent payment.
The personal data of the user is only disclosed to vendors who have the spicemum activated App.
The feedback given by users regarding the quality of the service is anonymous and vendors do not receive names and telephone numbers of the users who provided feedback via the rating/review section.
Your personal data will be stored as long as you have an active user account with the spicemum App.
Also, when you un-install the spicemum App in your device, that does not cause the deletion of your personal data.
We accept any request via e-mail to delete your personal data; this will automatically delete your account from our database.
Your e-mail address and / or phone number will be use to send you direct marketing messages.
If you no longer wish to receive direct marketing messages from us, please click the “unsubscribe” link in the footer of our e-mail or send us an e-mail to stop the sms messages.
Issues relating to the processing of personal data are resolved through our customer support team via e-mail.
Spicemum App is a registered company, founded in Nigeria.
Here we collect the relevant data of a vendor for easy access to users.
The term “us” or “we “refer to the owner of the spicemum App.
The following are the personal data we process from vendors,Name, e-mail, phone number, place of residence, name of store, store category and payment information. Etc.
We collect and process personal data for the purpose of connecting vendors to user so as to identify a particular store within a certain location to place order from for easy and convenient shopping.
As a prerequisite for using the spicemum service, vendors must agree to the processing of their identification and the geolocation data.
Your personal data is only disclosed to users whose order has been received by the vendors.
Vendors also see the user’s personal data such as the name, picture, and phone number.
However, it can only be access for the purpose of resolving issues associated with the use of the services.
Also, a vendor must comply with the conditions for processing of personal data of the user.
Any violation of user personal data by the vendors, we may terminate your vendor account and claim damages from you.
Vendor’s personal data can be updated and viewed in the spicemum App.
Your personal data will be stored as long as you have an active vendor account with us.